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Just some of our frequently asked questions

What if I want embroidery and screen printing on my clothing?
We can arrange this for you too so that you have a “one stop shop”. Just let us know at the time of quoting.
How long does it take?
Generally about 5-10 working days for uniform supply or 5 working days for embroidery only, though urgent orders can be accommodated on request.
What is the maximum size that my logo can be?
The maximum size for embroidery is about 30cm wide by 20cm tall, subject to the size of the garment. On caps it can be up to 50mm high.
What can and can’t be embroidered?
Almost any garment, hat, cap or fabric can be embroidered. Check out our Embroidery Servicepage to see a selection of things that we embroider. The only restriction is that items must fit into an embroidery frame and be able to be pierced with a needle, therefore the maximum thickness of any item for embroidery is approximately 1cm. We have embroidered towels, blankets, bathrobes, clothing, hats, baseball caps and more!
Do I have to supply the items to be embroidered?
You don’t have to, you can choose from our wide selection of uniforms and we can provide them for you, or you can provide your own if you prefer.
How much does it cost?
Our embroidery prices are based on the number of stitches in the logo and the quantity to be embroidered. We need to see an image of your logo and to know how big you want it to be in order to provide you with an accurate price. Use our quotation page or call us to receive a price.
How do I choose an embroiderer?
As with any business, look for an embroiderer with experience who has been operating successfully for some time. Always ask if they have an in-house digitiser as that affects the quality of the embroidery. Ask if they use colourfast threads and hypo-allergenic backings. And of course choose someone you feel comfortable with and confident that they know what they are doing.
How do you convert my logo into embroidery?
Through a process called digitising (or digitizing), whereby the image of your logo is converted piece by piece into stitchable objects, then finished with borders to make it look good. This is then saved into a format that embroidery machines can interpret.
What is the difference between embroidery and printing?
Embroidery is the application of thread to an item in the form of a logo, whereas printing uses the application of ink. Embroidery is generally longer-lasting than printing and will withstand many washes, which is why it is a frequent choice for school uniforms. The inks used in printing can crack and fade over time, but printing is often cheaper for very large logos with only a few colours.
Can you supply safety wear?
There is very little we can’t supply! Yes we can supply hi-vis, reflective and other types of safety wear, as well as scrubs and smocks. If you are too busy to browse through our vast range, just call us and we will save you time by making recommendations.
How much does it cost?
The cost of your uniforms will depend on quantity, garment type and the number of embroideries on each item. We have a vast range of garments to suit most budgets, so if you have a pricing concern, let us know and we will suggest options to get you the best value possible for your money.
How long does it take to have my uniforms completed?
Most orders are ready within 2 weeks or less, depending on stock availability. We do our best to accommodate urgent requests. Allow yourself some extra time for your initial order, as it will take a few extra days to set up your logo and select your uniform items. Once your logo is set up in an embroidery format and you have chosen your garments, we keep all the information on file and ready to go for future orders, making the process quick and easy for you and ensuring your uniforms will always be consistent.
Do you make custom design uniforms?
Yes we can. For any custom-made garment orders there is a minimum order quantity of 50 units per style, so this service is best suited to large corporate chains or franchise groups who are looking to create a unique uniform to set their brand name apart.
How do I choose my uniform items?
We recommend that you start by thinking about what your uniforms will go through and what they are required for. Do they need to be washed often, or provide sun protection, or keep people cool for instance? Then think about the types of items you might need and which complement each other, such as polo shirts with matching caps, or aprons with matching shirts. Go to our Uniform Stockists page and browse these items, choosing a colour and fabric that you like and that will complement your logo. If you need any help or advice please contact us, that’s what we’re here for!


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